Terms & Conditions
Shipping Policy
Your order will be safe on all the stages of delivery. We sanitize our warehouse and delivery bags as per WHO advisory. We have trained our Delivery Executives on personal hygiene, proper method and frequency of hand sanitization, and yes of course advised wearing a mask. Our orders get dispatched twice in a day:11AM and 5PM
We ensure to deliver your order the same day, however, in some cases the order shall be delivered the next working day of which you’ll be informed through a call or text.
In the times of any natural calamities your order delivery time and date will slightly be effected and also you’ll be informed about the same via call or text.
At the moment we are serving all over Mumbai region until lockdown lifts.
If the customers select payment on Cash on delivery, the payment has to be done in cash on delivery before accepting the product. (In case you’re looking to pay online you can get in touch with our team on +91 985 8080 100 or chat with our executives.
In case of any dispute, the customer insists to return the products – Customers have to pay Rs. 100 for forward & reverse logistics.
Shipping Charges – Flat Rs. 50 for all the orders below Rs. 1000
Orders above Rs. 1000 are entitled to free home delivery
Return Policy
Once the order has been delivered we do not accept return requests. While the order is being delivered we’d request you to cross check the products being delivered that includes the count of products and quality.
We do not return money in hand, we only do bank transfer or google pay.
In case the products being delivered to you are in bad shape, Wrong product or the product has a manufacturing defect, kindly, do not accept the order for the specific product.
The refunded money takes 4 to 5 business days to reflect in the account.
Mothersyard is a owned and operated by White Cloud is using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at feedback@mothersyard.com or call us on +91 985 8080 100. We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.